Frequently Asked Questions
Q: “What is your return/exchange policy?”
We accept exchanges and returns only in case of defect within 7 days of receiving your order. Items must be unused and in original packaging.
Q: “What if I receive a damaged or incorrect item?”
Please contact us within 7 days with photos/videos and we’ll assist you in resolving the issue.
Q: “What payment methods do you accept?”
We accept Cash on Delivery (COD), UPI payment, Payments via Debit/credit card and Net Banking.
Q: “How long does delivery take?”
Delivery within Delhi/NCR- 2 days and for other locations 5-7 working days.
Q: “Do you offer international shipping?”
Yes
Q: “How much is the shipping cost?”
Shipping cost for orders within India is inclusive (Prepaid orders) and Cod there are extra charges depending upon the Pincode.
Q: “How do I choose the right size?”
Please refer to our size chart available on our website or product descriptions.
Q: “Do you offer custom stitching”
No
Q: “Will the actual product look exactly like the pictures?”
We ensure our photos are as accurate as possible, but slight color variations may occur due to lighting and screen differences.
Q: "How can I contact customer support?"
You can reach us via Message on Instagram, WhatsApp, or email at 8375861941/TheKapdakart@gmail.com